Refund policy

At Shailiza, we want you to be happy with your purchase.

Returns are accepted within 7 days of delivery only if the item is damaged, defective, or incorrect.

To be eligible for a return, the item must be unused, unwashed, uncut, unstitched, and in its original condition and packaging.

Please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

Items that have been used, washed, cut, stitched, altered, or damaged after delivery are not eligible for return.

If the return is approved due to an error on our part, we will cover the return shipping cost. Refunds will be processed after the returned item has been inspected.

Change of mind, colour preference, or minor colour variations due to lighting/screens are not eligible for return.